FAQ

HOW TO REGISTER?

On the registration page, you need to fill in the information has a name, gender, country, province/state, city/county town, street address, zip code, phone number, E-mail address and password.

SUPPORT CASH ON DELIVERY?

Redstonemall.com uses internationally accepted way to pay online, and third-party bank card or online payment guarantee, does not support cash on delivery.

TO ENSURE THAT GOODS AND DO EXACTLY THE SAME PHOTOS?

Pictures are taken in kind, the photos are a true reflection of the kind, but because of shooting light and computer monitor resolution different, objects and pictures, there may be subtle color.

HOW CAN QUICKLY SEARCH FOR ITEMS THEY WANT TO DO?

a.Use Redstonemall.com site search box, enter a keyword such as "smart watch, mask".

b.Using the Home tab on the left side and each brand, category, price navigate, choose their favorite products.

NON-REGISTERED MEMBERS CAN ORDER MERCHANDISE IT?

We provide a paypal payment fast and free registration to buy function to make your shopping more convenient.

MEMBER BENEFITS SYSTEM?

Redstonemall.com regular back old customer activities, send coupons or vouchers, buy more to send.

ONCE YOU ORDER MULTIPLE ITEMS?

Sure,the purchase of goods into the shopping cart, the last time purchase

HOW TO ORDER FOR A FRIEND?

As long as you correctly fill in your friend's real name and address and your friend's telephone number in the consignee and shipping address, we will send you the first time to buy the goods reach the hands of your friends.

HOW DO YOU VIEW THE SUCCESS OF THE PRODUCT LINE?

You can check in the "My Orders".

WHAT ARE THE SHIPPING METHOD?

Redstonemall.com the form of express delivery of your goods, we'll choose the address you provide the fastest delivery courier company for you.

EXPRESS DELIVERY TIME?

a.YDH Express Need 10-25DAY

b.China postal parcel(registration) Need 15-50DAY

c.SF Express shipping Need 5-25DAY

d.DHL TNT UPS FEDX Need 5-7DAY

EXPRESS HOW MUCH IT COSTS?

See the specific charges delivery methods specific instructions.

IF YOU BUY A LOT OF GOODS, IT WILL NOT BE FREE SHIPPING?

Will not,but there will be incentives,such as discount coupons, gift coupons.

WHEN THE WORLD ORDER WILL BE SHIPPED THE SAME DAY IT?

Our shipping department will immediately prepare the order after receiving your goods you need, but that is supplied by the store due to the characteristics of the site, therefore, between the goods stores will be formulated, in general, you order goods will be issued within 2-3 days. Specific details, please refer in the way of service delivery schedule.

LOGIN IS NOT SUCCESSFUL?

a.Fill in the correct information and check the account login information .

b.Replace the browser, or clear the cache .

I WANT TO RETURN ?

Since the customer within ten days after receipt of the purchase, without affecting the secondary sales of goods, we will provide you with return service (except for special commodities). See the specific method of service in return for return instructions.

HOW DO YOU KNOW WHETHER TO BUY GOODS IN STOCK?

We will offer a product for each corresponding existing stocks to facilitate customer inquiries, and our inventory is updated in real time, so you'll know when you order if you want to have the goods.

YOU CAN MODIFY THE ORDER?

Unpaid orders can be modified, the order has been paid can not be amended,but I will help you to modify the order information manually if you in the first time to contact me.

IF I AM NOT SATISFIED WITH YOUR SERVICE, OR SUGGESTIONS, HOW DO YOU CONTACT?

Please send mail to information@redstone.net.cn, we will be the first time for you to solve after receiving a message.

IF A DISPUTE ARISES HOW TO SOLVE

a.If a dispute arises in shopping, the spirit of friendship, equality, the two sides negotiated settlement principles, solve the problem.

b.We always believe: good corporate reputation is our survival and development foundation.

c.We would like the service make every customer satisfaction! Customer satisfaction with the smile is our biggest wish.

d.About shopping elsewhere do not understand it, please visit the other pages, or send an email to information@redstone.net.cn

ORDER CANCELLATION

If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it. Thanks for your understanding.